Using reliable, state-of-the-art technological platforms & in-house ability to manage, rectify & operate critical & non-critical technologies allows ContactSMT to provide a very stable technologically reliable platform to run its clients operations & processes.

ContactSMT is using the state-of-art technologies in all its centers all over India. The hardware and the software these Call Centers use have been sourced from leading companies such as HP, Nuera, Advantech, Cisco, AMD, 3COM, Amcat, Advantech- to name a few.

These delivery centers have deployed server-based technology with open architecture- allowing ContactSMT to seamlessly integrate the call centers with its client's CRM software.

ContactSMT uses technology from Industry leaders in the e-CRM marketplace. Our partnership with these companies ensures that we are always using the latest technology and that we have access to industry leading technical support and consulting services. This also provides us access to a broad range of products from E-mail response to instant messaging to Voice-over-IP.