Covering the Risks

ContactSMT with its high emphasis in ensuring business continuity under any circumstances covers all the risk factors that may affect the business of the client.

The key components of Risk are:

1. Process Migration
   • Process Migration and Program Management Methodology.
   • Highly experienced Process Migration teams.
   • Phased Migration capability:
     • Phase 1: Understand the mission critical components at client side.
       
     • Phase 2: Run a pilot project at client end if required.
       
     • Phase 3: Migrate to Offshore Delivery Center.
       
       
2. Disaster Recovery & Business Continuity
   Our Business Continuity Plan (BCP) is geared to meet all possible contingencies, be it operational, infrastructure or unforeseen calamities. We have put in pace foolproof contingency management solutions, which explore all possible failure scenarios, assess its impact on business and put in place appropriate controls to mitigate and manage risks, in case of an emergency. Moreover, our security measures and Disaster Recovery Systems ensure that the crisis does not happen in the first place.
   Our Unique Disaster Recovery Management Methodology:
   • Identification of business-critical processes and components.
     
   • Risk Management and Business Impact analysis.
     
   • Definition of Recovery Windows
     
   • Mitigation plans: Disaster handling plan, Contingency plan, and Business resumption plan.
     
   • Testing and Knowledge Management
     
   • Review and Optimization.
     
     
3. Technology Reliability
   Using reliable, state-of-the-art technological platforms & the in-house ability to manage, rectify & operate critical & non-critical technologies allows ContactSMT to provide a very stable a technology reliable platform to run its clients operations & processes.