ContactSMT aims to provide optimal business solutions to its clients. Cost Effectiveness & Process Efficiency are the key to our ever-growing success. We offer a range of services carefully tailored to cater to the specific needs of our clients. Also available is a customized service basket wherein the customer can specify a set of desired services.

We understand your business and seek to build strong working relationships that deliver results. Our competitive pricing structure, delivery methodology and unique engagement models help deliver value from day one. Our quality commitments and innovative thinking are inherent in all our client engagements.

Our fully functional, highly scalable, globally networked with standby hardware & Tele link with secure offshore computing and physical infrastructure facilities, combined with our unique delivery model are focused on offering you the best possible ROI.

ContactSMT operates both small and mid-sized Delivery Centers. Thus, depending on the client's requirements, the Company dedicates the facilities and services of one Delivery Center specifically for executing a particular campaign. The other advantages, which you as a ContactSMT Customer would enjoy, are:

1. Experienced BPO team: An experienced team having a strong background of shared & BPO Services and experienced in bring several multi-nationals into India.
2. Experience: Experience in critical process handling for various industry segments.
3. Competitive pricing modules: Transaction based pricing brings in a great deal of accountability.
4. Derivability & Flexibility: Transformational Model is linked to delivery of key performance measures thereby providing greater flexibility
5. Quick Ramp Up: Ability to ramp up and deploy resources quickly
6. Multi-locational Delivery Centers linked with each other, building redundancies for round-the-clock operations.
7. Quality: High emphasis on quality ensures prompt & proper deliverables with zero deficiencies.
8. Aggressive implementation of time frame.
9. Competitive pricing standards.
10. Well-educated and trained agents with continuos retraining arrangements to execute campaigns.
11. 24x7 operations.
12. Well-defined documented ISO 9001:2000 processes.
13. State of the art, high-tech delivery centers with the most advanced duplication network systems & software
14. Intensive ongoing recruitment, training and retraining.
15. Ongoing course development for training & retraining based on everyday experience & improvement.