| |
 |
|
|
|
|
Sales Management
Most of the products or services are marketed through either a
brick or motor company having its own showroom in a particular market
segment - locally or through internet by e-commerce portal site,
covering the entire globe or in combination of both.
SM Telesys has specialized services to offer for marketing products
& services globally through its Sales & Marketing Management
BPO Operations.
All tools to market such services like sales through Telemarketing,
Web-site, Dealers - Distributor Network etc. have been mastered
by SM Telesys, through availability of excellent infrastructure,
required skill sets and technology. We manage the marketing of products
& services, sales & distribution for client and offer these
services as a complete Sales & Marketing Management BPO option
or in combination with other processes as required by the client
or as suited for the product/ service.
Sales & Marketing Department comprises of various Teams having
different subdivisions based on:
I. Direct Sales/ Outbound Telemarketing
- Lead Generation/ Tele Survey
- Sales through Telemarketing (Cold Calling)
- Sales through Resale Marketing Group to existing customers
- Sales through Inbound Support Group
- Credit Checks & payment confirmation
- Authorization Calls
- Verification Calls
- Sales through Web
- Appointment Setting Group
- Third Party Verification
II. Order Taking & Product information
III. Distributor Account Management
- Sales through Dealers & Distributors
IV. After Sales Service
- Satisfaction Tracking
- Customer training & support in usage of products or services.
- Handling customer grievances & solving issues.
- Identifying & solving faults in products/ services.
V. Fulfillment & Replenishment Services
VI. Debt Recovery & Collection Services
|
|
| |
|
