Customer Care & Relationship Management

Customer is the most important entity for a business to run effectively & efficiently. CRM (Customer Relationship Management) has now become CMR (Customer Managed Relationship), hence it has become more important for companies in these dynamic market conditions to retain and service their customers more efficiently & effectively.

We at SM Telesys Ltd. understand the dynamics of service and effective grievance handling of customers where-ever they may be and what ever language they speak. We believe in providing the best service to your customers so as to ensure better customer retention through increased customer satisfaction.

I. Voice Based Inbound & Outbound Customer Care

• Customer Inquiries
  
• Billing Inquiry
  

II. Web based support - Web chat & E-mail Support