Global quality standards form the foundation of our service delivery platform. Our detailed process management and strict adherence to international quality standards ensures consistent delivery and unparalleled service. ContactSMT systems and people practices are designed to empower our employees to innovate and excel in the domain of world-class customer service.

Quality has been the steppingstone for functional management at ContactSMT, influencing each stage of the client process; to offer enhanced service standards dedicated towards the creation of an exceptional customer experience. Process Excellence, ContactSMT's quality program, lies at the apex of the value proposition to all clients.

The ContactSMT QI (Quality Initiative), offers industry best practices and quality focused delivery platform for clients to ensure maximum operational flexibility, the highest possible quality and cost efficiency.

We integrate not one but two world-class, BPO centric quality standards that help us guarantee not just your satisfaction but delight too.

ISO 9001: 2000 - (Click Here to Know more about ContactSMT ISO 9001: 2000)
Six Sigma - (Click Here to Know more about ContactSMT Six Sigma Approach)

"We are an ISO 9001: 2000 Certified Call Center".

Each of these standards have been designed not only to eliminate defects but also the root causes of defects in business processes in order to work towards greater efficiency, productivity and accuracy. In addition, we have comprehensive Knowledge Management solution implemented across the organization for maximizing investments on information.