1. What is ContactSMT?
2. Why should I choose ContactSMT?
3. Who is the parent company of ContactSMT?
4. Who are the promoters of ContactSMT?
5. Who are in the board of Directors?
6. Who are in the management team?
7. Who are the Partners of the company?
8. Which Companies are collaborated with ContactSMT?
9. What services is ContactSMT offering?
10. What all Industries does ContactSMT serve?
11. What are the Quality standards & methodology of ContactSMT?
12. What are the strengths of ContactSMT?

What is ContactSMT?
We are ContactSMT, a world leader in quality customer support services and other Business Process Outsourcing solutions. A truly international company, we seek out and obtain the best customer care & back office support professionals. Our international approach translates into a dynamic combination of talent, technology, management and operational efficiency. All these help us to offer our clients, only the best.

We offer outsourced electronic and phone-based customer support services to a variety of companies. Our services include e-mail messaging, real-time web-based chat, voice based inbound/outbound phone support, Accounting services, Insurance services, HR services, Market Research and a host of other services. Our top quality professional services team delivers world-class customer service & Back office support services through superior knowledge management.

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Why should I choose ContactSMT?
ContactSMT has, over the years, pursued its corporate objective through a sharply focused growth strategy. It rides on the credo of achieving the highest level of performance by providing services through the right mix of relevant technology and quality management.

Being an offspring of a Telecommunications company, we understand technology better than most players in this market and are always ahead with the latest in terms of Software, hardware, CRM etc. It helps us to troubleshoot better and faster and contain costs.

The delivery centers set up by SM Telesys at multiple location in India have excellent infrastructure facilities and dedicated & Duplicate leased (OFC/Satellite) circuits connecting them to the alternate US PSTN companies.

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Who is the parent company of ContactSMT?
ContactSMT belongs to the SM Telesys Ltd. (A Public Limited Company listed at DSE, RSE, UPSE), a group that has been for more then a decade in the forefront of technological revolution in India. SM Telesys Ltd. started as a private limited venture under the dynamic leadership of Dr. N.P. Sen in 1993. It is today a powerful force in the telecom industry employing over 300 professionals. SM Telesys Ltd. is now a publicly held multi crore company with offices in all major cities of India, dedicated to providing its customers state-of-the-art products and services in the field of telecommunications.

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Who are the promoters of ContactSMT?

• Dr. N.P. Sen, FIETE, Ph.D., FCI, VCF
• Mr. Sarabjit Singh Lamba
• RCTC (Risk Capital & Technology Finance Corporation Ltd.) an IFCI subsidiary.
• RIICO (Rajasthan State Industrial Development & Investment Corporation Ltd.).
• SBBJ (State Bank of Bikaner & Jaipur).
• Bank of India

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Who are in the Board of Directors?
The List of Board of Directors is as follows: -

• Mr. N.P.Sen Chairman & Managing Director
• Mr. Rohit Kumar Director
• Mr. G. S. Saluja Director
• Ms. Indu Gupta Director (IVCF Nominee)
• Ms. Renuka Sen Director
• Mr. P.S. Narula Director
• Mr. Tahir A. Wani Director
• Mr. Sarabjit Singh Lamba Director

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Who are in the management team?
The list of Management Team is as: -

• Mr. N.P.Sen Chairman & Managing Director
• Mr. G. S. Saluja Director
• Mr. Rohit Kumar CEO
• Mr. Rout Vice President (Technology)
• Mr. Anurag Jain General Manager (Marketing - USA)
• Mr. G.N. Baba General Manager (Call Center)
• Mr. S.K. Kaul General Manager(Marketing)
• Mrs. K.Gupta General Manager (HRD)
• Mr. Ranjit Kumar AGM(Operations)
• Mr. Manish Mathur AGM (BPO)
• Mr G. Tiwari AGM (Finance)
• Mr. Kotwal DGM (Technology)

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Who are the Partners of the company?
Partners of the are as follows: -

• Esquire: - Logo of this Company "Man at his best" www.esquire.com
  Airbel: - logo of the company " Wireless where opportunity rings" www.airbel.com
• Giftstoindia: -Logo of the company " you name the occasion we'll provide the gift" www.giftstoindia.com
• Netcom: -
• Amcat: -Logo of the company " The leader in FTC compliance The smart way to make contacts" (www.amcat.com)
• Net2phone: - The logo of the company " The communication without borders " (www.net2phone.com)
• Adventech: - The logo of the company "your ePlatform Partner" (www.advantech.com)
• LG of Korea -

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Which Companies are collaborated with ContactSMT?
The Company has joint Venture/Collaboration with: -

• Group Sense Ltd., Hong Kong.
• Radiotex International, Hong Kong.
• LG Information & Communications, South Korea.
• Naray Mobile Telecom. South Korea.
• Nepostel/PTT telecom, Netherlands.
• Esquire Electronics Inc., USA

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What services is ContactSMT offering?

A. Sales Management

• Out Bound Telemarketing
• Dealer - Distributor Management
• After Sales Services
• Order taking
• Fulfillment & Replenishment Services
• Collection Services

B. Customer Care & Relationship Management

• Voice Based Inbound & Outbound Customer Support
• Web based support - Web chat & E-mail Support

C. Portal & Web-site Management

• Content Management
• Database Management & Updation
• Pricing & Product Tracking Management
• Web Business Promotion & Management

D. Database Management System

• Data Entry
• Data Capture
• Data Processing
• Raw Data Management & Analysis
• Processed Data validation, verification & updating.
• Customer Data Management.

E. Product & Market Research

• Product & Market Identification
• Market Research & Tracking
• Product Tracking & Analysis

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F. Financial Management

• Accounts Processing
  • Accounting Process Management
  • Bank Reconciles
  • Payroll Management
  • Taxation
  • Bookkeeping
• II. Transaction Processing
  • Claims Processing
  • Chargeback & Fraud Management
  • Transaction Verification
  • Credit Verification
  • Credit Card Verification
  • Money Realization
    • Credit Card
    • E-cheque
    • Physical Cheque
    • Money Transfer

G. Insurance Services

• Telemarketing
• Policy Admin, Policy Issue, Policyholder Services
• Accounting dividends, bonuses etc.
• Claims Processing

H. Advertisement & Promotional Support

• Advertisement Film Production
• Print & TV Advertisement development and management
• Design & development of promotional material

I. HR Services

• Human Capital Sourcing
• Generation of pay slips, Computation of Salaries, Cheque preparation
• Calculation of gratuity, bonus & Income tax
• Generation of statutory and MIS reports of the entire employee's.
• Deposit of the pay Cheque in the respective salary account bank.
• IT returns filings for the employee & Pan card application filing.
• Online access to the employee/employer to data like salary statements leaves records, Form 16 and other relevant data.
• Payment of all the utility bills of the employee's.

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What all Industries does ContactSMT serve?
Industries We Serve:

• Telecom Services
• Insurance
• Healthcare
• Transportation and Tourism
• Accounting and Financial Services
• Energy and Utilities
• Retail

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What are the Quality standards & methodology of ContactSMT?
Global quality standards form the foundation of our service delivery platform. Our detailed process management and strict adherence to international quality standards ensures consistent delivery and unparalleled service. ContactSMT systems and people practices are designed to empower our employees to innovate and excel in the provision of world-class customer service.

Quality has been the cornerstone of management thinking at ContactSMT, influencing each stage of the client process; to offer quality service delivery geared towards the creation of an exceptional customer experience. Process Excellence, ContactSMT's quality program, lies at the apex of the value proposition to all clients. We integrate not one but two world-class, BPO centric quality standards that help us guarantee not just your satisfaction but delight.

ISO 9001: 2000 - (Click Here to Know more about ContactSMT ISO 9001: 2000 Approach)
Six Sigma - (Click Here to Know more about ContactSMT Six Sigma Approach)

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What are the strengths of ContactSMT?
ContactSMT aims to provide optimal business solutions to its clients. Cost Effectiveness & Process Efficiency are the key to our ever-growing success. We offer a range of services carefully tailored to cater to the specific needs of our clients. Also available is a customized service basket wherein the customer can specify a set of desired services.
We understand your business and seek to build strong working relationships that deliver results. Our competitive pricing structure, delivery methodology and unique engagement models help deliver value from day one. Our quality commitments and innovative thinking are inherent in all our client engagements.

Our fully functional, highly scalable, globally networked with standby hardware & Tele link with secure offshore computing and physical infrastructure facilities, combined with our unique delivery model are focused on offering you the best possible ROI. To know more about ContactSMT strengths click here

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