ContactSMT has been privileged to have served some of the most discerning firms in business today. We have strived to provide customer service levels, which in many cases exceed our clients', own internal contact center business performance. Whether it be call handle times, quality scores, end user satisfaction, revenue generated per hour, revenue generated per call, or email query response time, ContactSMT provides unparalleled results.

What our clients say about us

ContactSMT has the industry knowledge, process expertise and scale experience to deliver the highest quality outsourcing of complex, value-added processes. ContactSMT has significant breadth of exposure, having migrated many processes across various industry verticals.

Our integrated approach is reflected in ContactSMT's organization structure and service delivery model. The organization is structured along business units, with both customer contact and transaction processing included within each unit. This allows ContactSMT to bring its domain expertise to bear in a more focused manner. Due to our location in India, which gives us access to a diverse set of qualified representatives, we are able to provide high-quality, virtually scaleable solutions to any industry.

We have robust vertical industry expertise blended with a depth of horizontal competencies. Industries We Serve:

• Insurance
• Accounting (CPA's etc)
• Financial Services
• Transportation and Tourism
• Manufacturing
• Automotive
• Telecom and Services
• Energy and Utilities
• Retail