ContactSMT, A division of SM Telesys Ltd (A Public Limited Company listed at NSE) provides various, offshore services relating to the professional management of its client's customers and processes. The facilities are effectively blended in Delivery Centers that provide third party solutions for telephone, email, web, data entry and data mailing.

A pioneering leader with expertise in providing turnkey solutions, ContactSMT is India's leading, and fastest growing, provider of services in the third-party offshore Contact Center industry.

ContactSMT has, over the years, pursued its corporate objective through a sharply focused growth strategy. It rides on the credo of achieving the highest level of performance by providing services through the right mix of relevant technology and quality management.
Being an offspring of a Telecommunications company, we understand technology better than most players in this market and are always ahead with the latest in terms of Software, hardware, CRM etc. It helps us to troubleshoot better and faster and contain costs.
The delivery centers set up by SM Telesys at multiple locations in India have excellent infrastructure facilities and dedicated leased (OFC/Satellite) circuits connecting them to the US PSTN.

Our Vision
ContactSMT has, over the years, pursued its corporate objective through a sharply focused growth strategy. It rides on the credo of achieving the highest level of performance by providing services through the right mix of relevant technology and quality management.
We are committed to build a world-class business processing outsourcing company that is respected, for its quality of people, processing & relationship.

Our Mission
Putting your business in touch with people & reducing your operational costs upto 40%.

• Effectively
• Efficiently
• Competitively