Quality Methodology

Process Migration
Migration refers to the methodology of transitioning selected process from client site to ContactSMT site. ContactSMT has developed a spontaneous and structured migration methodology based on Design for ISO 9001:2000 & Six Sigma framework. ContactSMT migration team is extensively trained in ISO 9001: 2000 and Project Management principles.
The industry domain and functional expertise combined with the ISO 9001:2000 & Six Sigma based we documented methodology ensures fast, seamless and defect- free process migration and lays the foundation for smooth operations and continuous process improvement.

Process Management
Disciplined operations management is one of the key strengths of ContactSMT. ContactSMT follows ISO 9001:2000 based well documented process management for all client and key support processes. Key ingredients are focus on desktop Procedures, formal process management, audit procedures, performance tracking and analysis, providing a feedback loop for continuous process improvement

• Process Maturity Tracking
  Continuously moving up the maturity levels
  ContactSMT follows a structured program for improving process maturity and process control maturity for all client processes. This enables sustained and measurable performance, scientific process management and a good platform for process improvements.
• Quality Compliance
  Integrity of the highest level
  Dedicated and independent team of Quality Compliance Analysts for each process to measure, report and provide feedback on process performance

Process Improvement
Continuous and quantifiable process improvements
ContactSMT's proprietary outsourcing and operational methodologies enable meaningful continuous process improvements and ensure its clients' processes reflect industry best practices.

ContactSMT by proper ISO 9001:2000 documentation & retraining of its staff invests heavily into process reengineering and targets 15% additional reduction in costs through process improvements over a 3-year time frame.