ISO 9001:2000 helps both product and service oriented organizations
achieve standards of quality that are recognized and respected throughout
the world. ContactSMT is following the standards
of ISO9001: 2000 and maintaining the quality of work that has been
appreciated and recognized by our clients all over the world.
ISO 9001 2000 QUALITY MANAGEMENT
STANDARD AT ContactSMT:
A. Systemic Requirements Management:
Establishing the quality system through
Development of the Quality Management System by -
Identifying the processes that make up the Quality
System
Describing the Quality Management Processes
Implementation of Quality Management System by -
Using quality system processes
Managing Process Performance
Improvement of the Quality Management System by -
Monitoring Process Performance
Improvement in Process Performance
Documentation of the Quality System through -
Development of Quality System Documents by
Developing documents to implement the Quality System
Developing documents that reflect what the organization
does
Preparation of the Quality System Manual by -
Documenting the procedures
Describing how the processes interact
Defining the scope of the Quality System
Control of the Quality System Documents by -
Approving of the documents before distribution
Provision of the correct version of documents at points
of use
Reviewing and re-approving of the documents whenever
updated
Specification of the current revision status of the
documents
Monitoring of documents from external sources
Prevention of the accidental use of obsolete documents
Preservation of the usability of the Quality Documents
Maintenance of the Quality System Records
Usages of the records to prove those requirements have
been met.
Development of a procedure to control the records.
B. Management Requirements Analysis:
Supporting quality through -
Promoting the importance of quality by -
Promoting the need to meet customer requirements
Promoting the need to meet regulatory requirements
Promoting the need to meet statutory requirements.
Developing a Quality Management System by -
Supporting the development of a Quality System
Formulation of the Organization's Quality Policy
Setting up the organization's quality objectives
Providing Quality Resources
Implementation of the Quality Management System by -
Providing resources to implement the Quality System
Encouraging personnel to meet quality system requirements
Improve the Quality Management System by -
Performing quality management reviews
Providing resources to improve the quality system
Satisfying the Customers through -
Identification of customer requirements by -
Expecting the organization to identify customer requirements
Meeting the Customers' Requirements by -
Expecting the organization to meet customer requirements
Enhancing customer satisfaction by -
Expecting the organization to enhance customer satisfaction
Establishing a Quality Policy through -
Defining the organization's quality policy by -
Ensuring that it serves the organization's purpose
Ensuring that it emphasizes the need to meet requirements
Ensuring that it facilitates the development of quality
objectives
Ensuring that it makes a commitment to continuous improvement
Managing the organization's quality policy by -
Communicating the policy to the organization
Reviewing the policy to ensure that it is still suitable
Carrying out quality planning through -
Formulating the quality objectives by -
Ensuring that objectives are set for functional areas
Ensuring that objectives are set at organizational
levels
Ensuring that objectives facilitate product realization
Ensuring that objectives support the quality policy
Ensuring that objectives are measurable
Planning the Quality Management System
Planning the development of the quality management
system
Planning the implementation of the quality management
system
Planning the improvement of the quality management
system
Planning the modification of the quality management
system
Controlling the quality system through -
Defining responsibilities and authorities by -
Clarifying responsibilities and authorities
Communicating responsibilities and authorities
¢ Appointing management representative to -
Oversee the quality management system
Report on the status of the quality management system
Support the improvement of the quality management system
Supporting internal communications by -
Ensuring that internal communication processes are
established
Ensuring that communication occurs throughout the organization
Performing management reviews through -
Reviewing quality management system by -
Evaluating the performance of the quality system
Evaluating whether the quality system should be improved
Examining management review inputs by -
Examining audit results
Examining product conformity data.
Examining opportunities to improve
Examining feedback from customers
Examining process performance information
Examining corrective and preventive actions
Examining changes that might affect the system
Examining previous quality management reviews.
Generating management review outputs by -
Generating actions to improve the quality system
Generating actions to improve the products
Generate actions to address resource needs
C. Resource Requirements Management
Providing quality resources through -
Identifying quality resource requirements by -
Identifying resources needed to support the quality
system
Identifying resources needed to improve customer satisfaction.
Providing quality system resources by -
Providing resources needed to support the quality system.
Providing resources needed to improve customer satisfaction.
Providing quality personnel through -
Using competent personnel by -
Ensuring that personnel have the right experience
Ensuring that personnel have the right education
Ensuring that personnel have the right training
Ensuring that personnel have the right skills
Supporting competence by -
Defining acceptable levels of competence
Identifying training and awareness needs
Delivering training and awareness programs
Evaluating effectiveness of training and awareness
Maintaining a record of competence
Providing quality infrastructure through -
Identifying infrastructure needs by -
Identifying building needs
Identifying workspace needs
Identifying hardware needs
Identifying software needs
Identifying utility needs
Identifying equipment needs
Identifying support service needs
Providing needed infrastructure by -
Providing needed buildings
Providing needed workspaces
Providing needed hardware
Providing needed software
Providing needed utilities
Providing needed equipment
Providing needed support services
Maintaining the infrastructure by -
Maintain your buildings
Maintain your workspaces
Maintain your hardware
Maintain your software
Maintain your utilities
Maintain your equipment
Maintain your support services
Providing quality environment through -
Identifyng needed work environment by -
Identifying factors needed to ensure products meet
requirements
Managing needed work environment by -
Managing factors needed to ensure products meet requirements
D. Realization Requirements
Controlling realization planning through -
Planning product realization processes by -
Defining service quality objectives and requirements
Identify service realization needs and requirements
Developing service realization processes
Developing service realization documents
Developing service realization record keeping systems
Developing methods to control quality during service
realization
Controlling customer processes through -
Identifying customers' service requirements by -
Identifying the requirements that customers want to
be met
Identifying the requirements that are dictated by the
product's use
Identifying the requirements that are imposed by external
agencies
Identifying the requirements that the organization
wishes to meet
Reviewing customers' service/ product requirements by -
Reviewing requirements before accepting orders from
customers
Maintaining a record of the service/ product requirement
reviews
Controlling changes in service/ product requirements
Communicating with the customers by -
Developing a process to control communications with
customers
Implementing the customer communications process
Controlling purchasing function
Cntrolling purchasing process
Ensure that purchased products meet requirements
Ensure that suppliers meet requirements
Documentation of product purchases
Describing the products being purchased
Specifying the requirements that must be met
Verifying purchased products
Verifying purchased products at your own premises
Verifying purchased products at suppliers' premises
(when required).
Controlling operational activities by -
Controlling production and service provision through -
Controlling production and service processes
Controlling production and service information
Controlling production and service instructions
Controlling production and service equipment
Controlling production and service measurements
Controlling production and service activities
Validation of production and service provision
Proving that special processes can produce planned
outputs
Proving that process personnel can produce planned
results
Proving that process equipment can produce planned
results
Identifying and tracking services/ products
Establishing the identity of services/ products (when
appropriate)
Maintaining the identity of the services/ products
(when appropriate)
Identifying the status of the services/ products (when
appropriate)
Recording the identity of the services/ products (when
required).
Protecting property supplied by customers by -
Identifying property supplied to organization by the
customers
Verifying property supplied to organization by the
customers.
Safeguarding the property supplied to the organization
by the customers
Preserving the products and components by -
Preserving products and components during internal
processing
Preserving products and components during final delivery
Controlling monitoring devices by -
Identifying monitoring and measuring needs
Identify the monitoring and measuring that should be
done
Selecting monitoring and measuring devices
Select devices that meet your monitoring and measuring
needs
Calibrating the monitoring and measuring devices through
-
Perform calibrations
Record calibrations
Protecting the monitoring and measuring devices
Protecting the devices from unauthorized adjustment
Protecting the devices from damage or deterioration
Validating the monitoring and measuring software
Validate monitoring and measuring software before you
use it
Revalidate monitoring and measuring software when necessary
Using monitoring and measuring devices
Using devices to ensure that your products meet requirements
E. Remedial Requirements
Performing remedial processes
Planning remedial processes by -
Planning how remedial processes will be used to assure
conformity
Planning how remedial processes will be used to improve
the system
Implementing remedial processes
Use remedial processes to demonstrate conformance
Use remedial processes to improve quality management
system
Monitoring and measuring quality
Monitor and measure customer satisfaction
Identify ways to monitor and measure customer satisfaction
Monitor and measure customer satisfaction
Use customer satisfaction information
Plan and perform regular internal audits
Set up an internal audit program
Develop an internal audit procedure
Plan your internal audit projects
Perform regular internal audits
Solve problems discovered during audits
Verify that problems have been solved
Monitor and measure quality processes
Use suitable methods to monitor and measure your processes
Take action when your processes fail to achieve planned
results
Monitor and measure product characteristics
Verify that product characteristics are being met
Keep a record of product monitoring and measuring activities
Controlling nonconforming products
Develop a procedure to control nonconforming products
Define how nonconforming products should be identified
Define how nonconforming products should be handled
¢ Identify and control your nonconforming products
Eliminate or correct product nonconformities
Prevent the delivery or use of nonconforming products
Avoid the inappropriate use of nonconforming products
¢ Re-verification of nonconforming products that were
corrected
Prove that corrected products now meet requirements
¢ Control nonconforming products after delivery or
use
Control events when you deliver or use nonconforming
products
¢ Maintain records of nonconforming products
Describe your product nonconformities
Describe the actions taken to deal with nonconformities
Analyze quality information
Define quality management information needs
Define the information you need to evaluate your quality
system
Define the information you need to improve your quality
system
Collect quality management system data
Monitor and measure the suitability of your quality
system
Monitor and measure the effectiveness of your quality
system
Provide quality management information
Provide information about your customers
Provide information about your suppliers
Provide information about your products
Provide information about your processes
Make quality improvements
Improve quality management system
Use your audits to generate improvements
Use your quality data to generate improvements
Use your quality policy to generate improvements
Use your quality objectives to generate improvements
Use your management reviews to generate improvements
Use your corrective actions to generate improvements
Use your preventive actions to generate improvements
Correct actual nonconformities
Review your nonconformities
Figure out what causes your nonconformities
Evaluate whether you need to take corrective action
Develop corrective actions to prevent recurrence
Take corrective actions when they are necessary
Record the results that your corrective actions achieve
Examine the effectiveness of your corrective actions
Prevent potential nonconformities
Detect potential nonconformities
Identify the causes of potential nonconformities
Study the effects of potential nonconformities.
Evaluate whether you need to take preventive action
Develop preventive actions to eliminate causes
Take preventive actions when they are necessary
Record the results that your preventive actions achieve
Examine the effectiveness of your preventive action
